Strategies for a Super Staff
Your medical expertise plays an obvious role in the success of your practice. So too does your office staff. This means you need to have strategies in place so your staff members can succeed – which then leads to your practice succeeding.
Clearly, you have the potential to create a true “win-win” situation in your practice. Now you just need to know how to manage your office staff for optimal performance.
The best possible office staff management strategies for your specific practice will depend on various factors—which is why your best possible starting point is to contact Independent Networking Group and take advantage of our experience—but we can give you some starting points for an all-star staff:
- Respect your employees both as individuals and for the job they do. Respect is a truly powerful motivator when it comes to human dynamics. When employees feel genuinely respected, they are more likely to go “above and beyond” in helping your practice thrive. Of course, it’s important to avoid the converse – lack of respect is powerful in creating negative feelings of resentment.
- Provide constructive, meaningful feedback on a regular basis. Even when people are (unintentionally) doing a bad job, they want feedback to know how they are performing. This provides a certain degree of security, instead of having to wonder if they are on the right track or not. Now, the key to this is how you deliver the message. Communication must always be done thoughtfully. A great rule of thumb is to THINK before you speak.
THINK is an acronym for five questions you should ask before speaking – Is it TRUE? Is it HELPFUL? Is it INSPIRING? Is it NECESSARY? Is it KIND?
It might not seem kind to provide critical feedback—when it has to be given—but you may want to consider framing the feedback in such a way the employee will know you are trying to help. Remember, not all feedback is going to be positive, but that’s just part of management.
- Support employees when it’s needed. This certainly applies to making sure employees have the right equipment—and replacing old equipment that is outdated or inefficient—but it really goes beyond that. Emotional support and being flexible for reasonable amount of work-life balance is also important for managing a super staff. Even better, it can help build loyalty and goodwill for your employees.
- Value employee feedback and provide avenues for employee engagement. The people who work for you want to be a part of the team, and not just a member of an organization. You are ultimately responsible for final decisions, but consult your office staff when making them. Also, be receptive to new ideas and any feedback your staff has for you and your practice. This is necessary for building a successful team.
Balancing the appropriate levels of results-orientation and understanding the needs of your employees isn’t easy, but it’s something you can absolutely do with a little effort and the right direction. Where can you find that direction? By contacting ING!
We work with doctors like you to help them make the most of their practices. Let’s start a dialogue on how you can create that “win-win” scenario as you effectively manage your staff. Call Sunny Ghast today at (260) 927-1266.